Saturday, October 11, 2008

Mozilla Crash Reporter : bettergmail2 not working on Firefox 3.0.3?



Hmm.. continuously getting the unwanted Mozilla Crash Reporter popup window everytime I'm trying to open my latest version of Firefox... 3.0.3 . Details report as below...

Add-ons: bettergmail2@ginatrapani.org:0.6.1,support@daemon-tools.cc:1.0.0.2,dlembed@aeruder.net:0.5,{c50ca3c4-5656-43c2-a061-13e717f73fc8}:1.6.1,{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}:1.0.5,fdm_ffext@freedownloadmanager.org:1.3.2,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:0.8.20080609.0,{CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA}:6.0.04,{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}:6.0.03,{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}:6.0.02,{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}:6.0.05,{c45c406e-ab73-11d8-be73-000a95be3b12}:1.1.6,{D5EDC062-A372-4936-B782-BD611DD18D86}:3.0.0.2,{5c8bfb7c-9a54-11dc-8314-0800200c9a66}:3.0.1,{7694c49c-9fbd-11dc-8314-0800200c9a66}:3.0.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.3,{07b2a769-ed19-4483-87ce-c643914c81bb}:2.0.0.38
BuildID: 2008092417
CrashTime: 1223732551
InstallTime: 1223384539
ProductName: Firefox
SecondsSinceLastCrash: 131592
StartupTime: 1223732512
Theme: Vista-aero
URL:
UserID: 7a00c566-7cdb-4d8c-b44f-a6b2951d8599
Vendor: Mozilla
Version: 3.0.3

This report also contains technical information about the state of the application when it crashed.


Starting with "new session" or "restore previous session" also ... at world's end (cannot start Firefox)... :( Guys.. any workaround to fix this?... sent already the error details to firefox 'engineers'.. still waiting the response

7 comments:

Martijn said...

Do you have breakpad ids of the crash?
Type in about:crashes in the url bar, there you will see the breakpad id's that were sent.

dudes1 said...

hmm.. from there, i got "Crash Reason : EXCEPTION_STACK_OVERFLOW" .. BTW, my firefox 3.0.3 is working fine now. Doing nothing :) ... TQ dude

dudes1 said...

..that is, one out of three crash report that has been submitted. the other two.. "Your report is being processed" by mozilla dudes :)

Martijn said...

Yes, that means the stack that you was sent is getting processed. You should get the stack soon on that page.
Could you perhaps post a few of those breakpad ids or send them to me? Thanks.

errazudin.ishak said...

till now, 2 out of 3 reports processed.
1- http://crash-stats.mozilla.com/report/index/380d8afa-95a2-11dd-9132-001a4bd43e5c

2- http://crash-stats.mozilla.com/report/index/42c6adeb-89d5-11dd-88aa-001a4bd43ed6

3- not yet ....
http://crash-stats.mozilla.com/report/pending/725e96ab-852a-11dd-b925-001cc45a2c28

Martijn said...

You can use Safe mode to start up Firefox again with all the extensions disabled.
http://support.mozilla.com/nl/kb/Safe+Mode

I'm not sure what the cause of your crashes are. I don't crash with the bettergmail2 extension installed.
I guess it depends on other extensions you have installed with Firefox or something.

The stack trace doesn't point to a particular bug in Bugzilla (it points to lot of bugs, but not related to your problem, it seems).

errazudin.ishak said...

Tq martijn. Sometimes ok, but sometimes FF3.0.3 seems wont start.. but after it successfully start.. i update all the available ext updates.. (including bettergmail 0.7 and others)... so far, it don't crash ..